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Privacy Policy

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1. Introduction

Turnbull Motors Ltd (“we”, “us”, “our”) is committed to protecting your privacy in accordance with UK GDPR. This policy explains how we collect, use, store, and share your personal information when you visit our website or contact us.
 

2. Data Controller

Turnbull Motors Ltd (Company No. 13630985)
Station Road, Pattinson South Industrial Estate, Washington, Tyne & Wear, NE38 7LW
Phone: 0191 417 7488 · 
 

3. Personal Data We Collect

  • Enquiries: name, contact details, vehicle registration, and details submitted through our website form

  • Communications: information shared via phone or email about MOTs, servicing, repairs, wish lists, etc.

  • Website analytics: IP address, device/browser type, pages visited, session duration via essential and performance cookies

  • Cookies: essential for site functions (e.g. forms) and anonymised analytics; no marketing/profiling cookies are used

4. How We Use Your Data

We use your data to:

  • Respond to enquiries, arrange MOTs, servicing, diagnostics, repairs, tyre fitting, DPF cleaning, timing belt replacements, and other vehicle services

  • Provide you with quotes, appointment confirmations, and post-service follow-ups

  • Improve our website and business operations using anonymised website analytics

  • Fulfil legal, accounting, and warranty record-keeping obligations

5. Legal Basis for Processing

  • Contractual necessity: to fulfil your requested services

  • Legitimate interests: to operate and improve our business and website

  • Consent: if you opt-in to receive follow-up communications

  • Legal obligations: to retain records for financial and compliance purposes

6. Data Sharing

We will not sell or rent your personal data. We may share it with:

  • Service providers (e.g., hosting platforms, email providers) as processors

  • Legal or regulatory authorities, when required by law

  • Insurance or warranty providers, where relevant to approved work

7. Cookies & Tracking

  • Essential cookies: required for site functionality (forms, navigation)

  • Performance cookies (e.g. Google Analytics): anonymously track site usage
    No advertising or profiling cookies are deployed
     

8. Data Retention

  • Enquiry and service data: retained for up to 7 years for legal and warranty reasons

  • Analytics data: session data deleted after 24 months; aggregated logs retained as needed

9. Your Rights

Under UK GDPR, you have the right to:

  • Access, correct, delete, or restrict your personal data

  • Withdraw consent or object to processing

  • Request portability of your data
    Contact us via phone or website to exercise your rights. You also have the right to lodge a complaint with the ICO.

10. Security

We employ SSL encryption, secure servers, and role-based access controls. While we take reasonable measures to protect your data, no system can guarantee absolute security.

11. International Transfers

All personal data is processed and stored within the UK—no international transfers occur.

12. Policy Updates

We may update this policy occasionally. The “Effective Date” will reflect any significant changes. Continued use of our website indicates your acceptance.

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